FAQ's

Here are a few of the most popular asked questions by DST customers. If you would like us to include any further explanations here, please contact us.

Q: Are your products brand new?
A: Yes all of our products are brand new direct from manufacturer.

Q: Can I return my product if I am not happy with it?
A: If you have purchased a product from us and you are not happy with it or you just want a return, you can easily return the product and the DST returns form to us within 14 days. The item must be in exactly the same condition we supplied you with (pristine condition), boxed with everything it came supplied with.

Q: How long does it take to deliver a product?
A: We endeavour to ship all orders placed before 2pm for same day despatch. Standard delivery takes around 2-3 working days.

Q: Who do you use for delivery?
A: For delivery we use Royal Mail and tracked couriers.

Q: How can I track my order?
A: When sent via a tracked courier, we will email you a tracking number once we have processed your order.

Q: Can I place an order over the phone?
A: Yes certainly. If you prefer to order via phone then please do not hesitate to call one of our specialist advisers so they can deal with your order on 0800 888 6008.

Q: I am registered disabled, can I claim back my VAT
A: Yes. Please complete your order as normal and the total amount including VAT will be charged. You then need to return this form to us and upon receipt the VAT will be refunded back to you at the rate it was paid. Alternatively you can complete this form first and return it to us requesting that we contact you to take your order.

Please ensure you meet the eligibility criteria as stipulated by the HMRC.

Q: What is DECT?
A: DECT is a digital wireless technology which originated in Europe, but is now adopted worldwide. For cordless telephones, wireless offices and even wireless telephone lines to the home. The brother of GSM - Global System For Mobile - it is by contrast a radio access technology, rather than a comprehensive system architecture; DECT has been designed and specified to interwork with many other types of network, such as the PSTN(conventional telephone networks), ISDN (new digital and data phone networks) and more.

Q: If I have a multi handset phone, do I need a phone socket for each handset?
A: No. Only the base station gets plugged into the phone socket. The remaining handsets only require an electricity supply.

Q: What does CLI mean?
A: View call information via the LCD such as the name or number (or both) of the person calling. (Note some cable networks do not provide CLI)

Q: What is the range on most cordless phones?
A: Most cordless phones have a range of up to around 300 meters outdoors and roughly 50m indoors. However, this depends on the building that the phone is being installed into and in our experience this range is much less. Repeaters (boosters) can be used on most phones to extend the range.

Q: What is the intercom facility?
A: Allows you to communicate handset to handset. Intercom calls can be done from either handset. Automatic intercom activates the other unit for the use of baby monitoring. However in our experience phones do not make very good baby monitors.

Q: What are NiMH batteries?
A: Nickel-Metal Hydride batteries can offer up to three more times the capacity of the same size standard Nickle Cadmium batteries. Due to their increased capacity and energy density features, users can expect longer talk time and longer standby time. Manufacturers can use NiMH technology to increase operational time and/or decrease the size and weight of a phone.

Q: Can I transfer calls from one handset to another?
A: Yes - You are able to transfer calls from one handset to another and you can even initiate a 3 way conversation. Not all models are capable of this so be sure to call us if you have any questions.

Q: How do I dispose of my old phone or batteries?
A: DST UK Ltd recommends contacting your nearest recycling centre or your local council waste management department for instructions on what to do with your old electrical equipment in line with the Waste of Electrical and Electronic Equipment (WEEE) Directive. The second way of doing it is within 28 days of purchasing your new telephone from us, you can send your old one to us for safe disposal. Click here for further information.

Telephone Buying Guide

These days, home telephones and mobile phones have an astonishing amount of features to help you communicate faster and with less hassle. If you choose to upgrade your house phone then you will want find that purchasing a digital cordless model a far wiser choice. You will be able to tell the difference in quality because digital cordless telephones are a lot clearer and do not crackle as much.

If you call international numbers regularly you should consider the latest VOIP phones. These phones allow you to makes calls through the internet, and you can save a lot of money by doing so, especially when you phone abroad.

Digital telephones and answer phones

Digital technology has made the home telephone more advanced and technical, with better sound quality and additional features. Every digital phone we sell is cordless and you can even have answering machines on some certain phones.

What's the difference between digital and the (older) analogue phones?

As with analogue phones, digital phones still work on a radio frequency but they don't get affected as much by interference. Conversations are a lot clearer and their range is wider. They are most of the time referred to as DECT phones, which means Digital Enhanced Cordless Telecommunications.

Up to what range do they operate?

Most models operate up to around 300m outdoors and 50m indoors. But weather and physical obstacles and certain structures will reduce their effectiveness.

Digital telephone and handset

What extra features can you get on them?

Many! One of the most useful benefits is that you can use up to 4 handsets from the same base unit. For example you can use one phone in the living room, another in the kitchen etc. You still have a base unit that connects to the phone socket but the other handsets just need to run off a mains socket.

Nearly all digital phones are GAP compatible, which means you can use any GAP compatible handset with any GAP base unit.

Some phones have an SMS (text) feature that allows you to send SMS messages to other SMS-compatible phones. You can even call contacts from your mobile phone. Other features can include better battery life, out-of-range indicator, choice of ringtones, hands-free and caller ID, which lets you see the number that is calling you before you answer (or don't!)

What's the benefit of a digital answering machine?

Again, you will get much better sound quality and faster retrieval speed, but they no longer use tapes and most answering machines come with a re-recorded message to save you from having to make one yourself if you do not want to.

What about video phones?

Video phones let you make video calls via broadband to other video phones. You can see the other caller on a small screen. You will only be able to see a picture if they have a video phone or a computer with a web cam attached.

Phone Feature Glossary

Additional Handsets Extra DECT phones can be used around the home. These are not plugged into a phone socket but they link to the base station without cords.
Built-in speakerphone Lets you talk on the phone without the need to pick up the handset so you can keep your hands free.
Caller ID Providing the caller doesn't block their details, you can see their name and number if they are stored in your phonebook.
Caller memory Save names and numbers so you can recall them easily. Some phones even list outgoing calls too.
Call log Records incoming calls so you can recall them quickly and some phones even list outgoing calls.
Call screening Listen to a message through loudspeaker before making a decision whether to pick up the phone.
Call timer View how long in seconds that the call is lasting.
Channels Most two-way radios have between 5-10 channels, which are the frequencies the radios operate on.
Conference calls Most phones have a two-line capacity which allows you to use both lines for a three-way conversation.
DECT DECT (Digital Enhanced Cordless Telecommunications) is a digital wireless piece of technology which is now being used worldwide.
Its key benefits are high quality speech with less interference and increased range/
GAP compatible More than one phone can be used on the same base station - e.g. have one phone in the hallway and another in the bedroom.
Any GAP compatible handset will work with any GAP base unit.
Handsfree Allows you to talk on the phone without, having the handset in hand.
Hot keys/speed dialling Stores important or frequently dialled numbers so you can recall them by simply dialling a short code (e.g. *1 instead of the whole number or even a single button on the phone).
Internal call function You can make internal calls to another handset operating off the same number - even when another handset is being used for an external number.
Last number redial At the press of a button you can quickly redial the number. This is very useful when the line is engaged.
Mute function Allows you to stop the caller to stop being able to hear you, so you can talk to other people in the room.
Page button For use with multiple handsets that are operating off the same number. At the touch of a button you can alert another person or find a missing handset!
Range Some cordless phones have a range of up to around 300m from the base unit, meaning you can use them outdoors.
Two-way radios have a range of up to 2 miles, depending on any obstructions and terrain. Many models have an alert signal to warn you when the reception is becoming weak.
Recording time This is the maximum length of time answer phone messages will be recorded.
Remote access Allows you to listen to your answer phone messages when you are not at home via another phone.
Ringtones You can edit your phone with a choice of ring tones, there is a number of websites and services that allows you to modify your phone with the latest songs or favourite hit. (There us a charge for this)
Standby The amount of time the phone can be left off the charger (when not in use) before needing to be charged up.
SMS capable Allows you to send text messages from your phone to another SMS capable handset.
Talktime The amount of time the cordless phone can be used for, once it has been fully charged.
Voice dialling This allows you to make a phone call by saying a voice 'tag' that has been linked to certain phone number. Fantastic hands-free operation, you can simply say a name or number and the handset will automatically make the phone call.
VOIP Voice over internet protocol

Voip Phone Guide

VoIP - or voice over internet protocol - is a phone that works via the internet and not through a normal telephone socket.

Like the internet you subscribe to a provider. You usually need to download their software onto your computer but some models allow you to just connect them straight to the PC via a USB cable so you can start calling right away.

What are the advantages?

Mainly price. If you contact somebody who are on the same network provider as yourself (e.g. Skype) your calls are free from anywhere in the world. Receiving or making calls from/to other networks come with a small charge.

Can I keep my old number?

Most of the time, yes. You may however be able to use a number based anywhere in the world For example, if you are abroad you could use a UK dialling code, so your friends in England would avoid calling international numbers and vice versa.

Can I use it anywhere?

Yes. Since it is connected to your PC you can take it wherever you go in the world and it will always perform.

What do the handsets look like?

Simple handsets work in the same way as conventional handsets, with LCD screen, name and number directories. There are hands-free and cordless models also available.

What's the quality of the call like?

You and the other caller should not hear any changes in quality. However this all depends on the quality of the broadband connections at either end of the line. The VoIP phone even rings like a normal phone.

What is Vonage?

Vonage is a leading low cost communications service that connects individuals through broadband connections worldwide to over 2.4 million subscribers.