Terms & Conditions


These terms and conditions shall be governed by and construed according to English Law.

The following terms and conditions apply to all transactions for DST UK Ltd via the website www.dstele.com and via the telephone. Use of the www.dstele.com site and placing of an order via the telephone indicates your acceptance of these terms and conditions. These terms are subject to change at any time, changes will take effect on the date they are visible on the www.dstele.com website. Please read them carefully and print a copy for future reference.

DST will endeavour to ensure the accuracy of all information made available on the www.dstele.com web site, however neither DST UK Ltd nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site. Prices and availability information are subject to change without notice. All prices quoted include VAT at current UK rate. All goods remain the property of DST UK Ltd until paid for in full. Where goods are supplied before payment is received, payment must be made within the 30 day payment period. Payments made after this time may be subject to interest charges and/or debt recovery fees in line with late payment legislation. By purchasing a product you are agreeing to these Terms and Conditions.

These terms and conditions do not affect your statutory rights.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Acceptance of your order and completion of the contract between you and DST will take place upon dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

None of the above affect your statutory rights as a consumer.

The content of www.dstele.com is protected by copyright, trademark and other intellectual property rights as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on  www.dstele.com including by framing or similar means is prohibited.
Product specifications, images and other information published on our website come directly from suppliers, manufacturer's, product manuals, publications, publicists, or has been gathered from sources available to the public. DST maintains high clarification standards in an attempt to ensure that all information on the website is as accurate and up to date as possible, however DST cannot guarantee the reliability or the accuracy of the information contained within its pages. Full detailed specifications are available from the manufacturer's brochures, product manuals or their websites.

Cookie Policy: Technology is used to track the patterns of behaviour of visitors to our site to allow us to constantly improve the shopping experience. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening if you wish. The information collected in this way can be used to identify you as a returning customer when you next visit; unless you modify your browser settings, but does not hold any personal information about you.
If you wish to read our privacy policy this is available here Privacy Policy.

All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion.

The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. Prices may be subject to change in some circumstances. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

Placement of an order with DST is not an a confirmation of our acceptance of your order. Only when a payment has been debited from your account and a confirmation of order processing and dispatch email has been sent to you; have we accepted and processed your order.
Emails received upon placement of an order are confirmation that we have received your order only. This is not confirmation that your order has been accepted by DST.

Payment for orders can be made via Visa, MasterCard, Switch, Solo, Electron cards. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 14 days. Payment by cheque should be made within 7 days of placement of the order, after this period prices may be subject to change. When placing an order with DST the billing address and telephone number; the address and phone number your credit card holder has on file for you, must be supplied. Incorrect information may cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms on our website at all times or request a copy from us. Details of your recent orders can be found in your customer account once logged in. No Financial information is recorded or kept by DST.

Discount codes used against purchases from DST will be subject to our terms and conditions.
Only one code can be used for any one purchase and codes cannot be exchanged for any monetary value. 

All products and services are subject to availability and may be withdrawn at any time. If DST do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, DST will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

In the unlikely event we are unable to provide the item we will not charge you for these and we will refund any money already paid or offer a suitable alternative item for purchase. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Special offer prices are available whilst stocks last. DST reserves the right to withdraw the special offer at any time.

Any prices quoted by DST at the time of order will be held for a period of 30 days unless otherwise stipulated at the time of quotation.

Delivery charges are stated within our delivery rates area and will be clearly stated and added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. AM and Saturday deliveries are optional and will also incur additional charges.

Most stock items are dispatched for delivery to be completed within 1-2 working days from clearance of payment. We will endeavour to deliver goods within the times stated. On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. DST will not be held liable for any delay in delivery caused by Courier issues or disputes. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If DST or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

As soon as a DST designated courier has delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery and will be fully investigated.

If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 working days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery. If we supplied you with a product other than ordered it is your responsibility to notify us of any incorrect goods supplied within 2 working days from delivery. DST will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Please note ALL trade purchase returns for refund will incur a restocking fee of 7.5% without exception.
If the return is for an upgrade or alternative model then the restocking fee is waived subject to condition.

All products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered. This does not affect your statutory rights.

Returns Procedure 

Please read our Returns Procedure here